Reshipping & Refund Policy This policy defines the conditions under which refunds or reshipments may be issued. By placing an order, you agree to the terms outlined below. Processing & Shipping Time Orders are processed and shipped within an estimated 12–14 business days, unless otherwise stated. Business days exclude weekends and holidays. If an order has not shipped within 14 business days from the purchase confirmation date, customers may request a full refund, excluding orders containing pre-order items. Orders containing pre-order items follow the pre-order policy outlined below. Delays caused by incorrect or incomplete address information, customs processing, weather events, or carrier-related issues do not constitute a failure to ship. Orders Containing Pre-Order Items Orders that contain both pre-order and non pre-order items will ship together once the pre-order item is ready. We do not split shipments for orders containing pre-order items. Non pre-order items included in a pre-order purchase are subject to the pre-order fulfillment timeline and are not eligible for shipment-based refunds until the pre-order item ships. Customers who wish to receive non pre-order items sooner must place separate orders. Damaged Items If an item arrives damaged: Customers must contact our support team via the email listed on our website within 48 hours of the carrier’s marked delivery date. Clear photographic evidence of the damaged item and original packaging is required. Failure to report damage within this timeframe may result in denial of the claim. Lost or Missing Packages Responsibility for an order transfers to the customer once the carrier marks the package as delivered. If tracking information shows no movement for 10 consecutive business days, customers must contact us so an investigation with the carrier can be initiated. Refunds or reshipments for lost packages are contingent upon carrier confirmation and approval of any applicable shipping insurance claims. We reserve the right to deny claims that cannot be substantiated by carrier records. Incorrect or Incomplete Address Customers are solely responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders shipped to addresses provided incorrectly by the customer. If an order is returned to us due to address errors, reshipment will require payment of applicable reshipping fees. Refund Eligibility Refunds may be issued under the following conditions: The order has not shipped within 14 business days of purchase (excluding pre-orders) The item arrives damaged or incomplete and is reported within 48 hours of delivery The package is confirmed lost by the carrier following an approved insurance claim Refunds will not be issued for: Buyer’s remorse or change of mind Incorrect or incomplete address information provided at checkout Normal wear and tear, misuse, or damage after delivery Failure to comply with reporting or documentation requirement Items sold as “misprints” are not eligible for Pre-Order Refunds Pre-orders may be canceled only during the active pre-order sales window. Refunds may be issued if production exceeds the stated 2–4 month fulfillment timeline. Refunds or reshipments outside of these conditions are not available, except in cases where items arrive damaged or incomplete upon delivery. Reshipment Policy Reshipments may be offered for damaged items, missing components, or packages confirmed lost by the carrier after insurance approval. Only one reshipment per order is permitted. Once a reshipment is successfully delivered, the order is considered fulfilled and is no longer eligible for refund. Customs, Duties, & Taxes Customers are responsible for all customs fees, duties, and taxes imposed by their destination country. Orders refused due to unpaid customs fees are not eligible for refunds or reshipments. Refund Processing Approved refunds are issued to the original payment method when possible. Refunds requested more than 3 months after order confirmation may require manual processing via PayPal due to payment processor limitations. Please allow 5–10 business days for refunded amounts to appear in your account. Policy Enforcement We reserve the right to refuse refunds or reshipments in cases of suspected fraud, abuse, or violation of this policy